Consultant - Client Services

Job Locations 3 weeks ago(1/26/2018 5:15 PM)
Requisition ID
2018-16487
Posted Date
Business Development
Category
1580-1075 W Georgia Street,

Overview

The Client Services Consultant will provide strategic oversight and revenue growth on a book of client businesses.  Additionally, this role will be responsible for establishing strong client relationships and contributing to consistent and reliable delivery of Cardinal Path’s work.

The optimal candidate will combine an awareness of digital media principles with an interest in analytics, and apply that blend to defining, planning and executing against a client’s objectives. A successful candidate must be an effective communicator and possess the ability to work with teammates across offices to deliver quality work to meet and exceed client expectations, while identifying and cultivating growth opportunities. They must be comfortable creating and refining processes and mining for new revenue opportunities, primarily within existing client businesses. They must possess excellent active listening skills to understand client needs and translate those needs to business opportunities.

Duties & Responsibilities 

  • Oversees client needs, staffing requirements, strategy, quality of work, and budgeting within a book of clients; clearly identifies and communicates clients’ business strategy and needs cross-functionally within Cardinal Path.
  • Supports the creation and execution of an analytics plan that drives actions and outcomes to grow client’s business.
  • Creates and maintains solid client relationships.
  • Develops a revenue generating plan for clients through incremental and new opportunities rooted in a deep understanding of the Cardinal Path offering coupled with research of clients’ business.
  • Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale.
  • Ensures that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.
  • Works with a cross-functional Cardinal Path team to execute an implementation plan, meet plan deadlines, customer expectations and program milestones.
  • Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teach improved processes.
  • Promotes the mission and values of the organization both internally and externally.

 

Minimum Qualifications

  • Bachelor’s degree in marketing or related field;
  • 2+ years of experience across a combination of agency and publisher/ad-tech sales-side roles
  • Adept at delivering client-facing presentations
  • Skilled at developing and incorporating sales opportunities organically within client discussions
  • Ability to prioritize and multi-task
  • Knowledge of key marketing delivery and reporting platforms including DoubleClick CampaignManager, Google Analytics, Adobe Analytics
  • knowledge of data visualization tools such as Klipfolio, Tableau, etc.
  • Familiarity with data processing tools (BigQuery, R, SQL) a plus

 

Our Company

Cardinal Path, part of Dentsu Aegis Network, is a leading digital analytics and digital marketing firm focused on delivering insight, understanding and outcomes that create competitive advantage for our clients. We engage at the strategic, business, and technical levels to generate tangible and quantifiable value for our partners.  Our clients include brands such as Bridgestone, Intel, Johnson and Johnson, Pfizer, Asics and hundreds of others. Cardinal Path’s mission is: To know. To Share. To be our Partners’ competitive advantage. And our company culture reflects the importance of our people’s’ expertise, wellness and happiness in everything we do.

We are a fast-growing, leading marketing company with offices in the U.S. and Canada. We offer our employees competitive wages, flexible benefits, an awesome culture and the satisfaction of seeing a positive impact on our client's’ bottom line.

Cardinal Path is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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